Policy Guide
Return & Refund Policy
Our goal is to make your shopping experience smooth and worry-free, while maintaining fairness and transparency for all customers.
This Return & Refund Policy applies to all tire purchases made through the Unbeatable Tire online store.
1. Return Eligibility Window
Unbeatable Tire accepts returns within 30 days of the delivery date, provided that:
- The tire has not been installed on a wheel or vehicle
- The tire shows no signs of use or driving
- The tire is clean and free of damage
- All manufacturer labels and packaging remain intact
Requests submitted after 30 days are not eligible for return, except in cases where Unbeatable Tire is at fault.
2. Types of Returns & Cost Responsibilities
A. Customer-Initiated Returns
(Applies to incorrect size selection, change of mind, no longer needed, etc.)
Return Shipping Cost
Return shipping is not charged to the customer. (We do not charge outbound shipping on standard orders, and customers do not pay a separate return shipping fee.)
Restocking Fee
A $20 per tire restocking fee applies to all customer-initiated returns. This fee covers handling, inspection, warehousing, and logistics processing.
If you place a new order after returning incorrect tires, the $20 restocking fee will be refunded or credited toward the new order.
Refund Calculation
B. Unbeatable Tire Responsibility
(Applies when we ship the wrong product, quantity, or when the product arrives damaged or defective)
Unbeatable Tire will:
- Cover the return shipping cost
- Issue a full refund with no restocking fee
- Provide a prepaid return shipping label
- Accept returns even outside the 30-day window if the issue is verified
For Hawaii, Alaska, APO/FPO: Any shipping surcharge originally paid will also be refunded.
3. Non-Returnable Conditions
Unbeatable Tire cannot accept returns under the following circumstances:
Conditions Voiding Return
- Tires that have been installed, mounted, or driven on
- Tires with any sign of use or mileage
- Tires with visible damage, including cuts, tool marks, impact damage, patches, repairs, or alterations
- Missing or damaged labels, markings, stickers, or packaging
- Returns requested after the 30-day window (unless Unbeatable Tire is at fault)
- Tires damaged due to vehicle conditions, improper installation, misuse, overloading, racing, drifting, or other non-standard use
- Tires that have been repaired or modified by the customer
4. Reporting Shipping Damage
If your tire arrives damaged due to shipping: You must report the damage within 48 hours of delivery.
Please provide the following photos:
- Damage area on the tire
- Full tire image
- Packaging and boxes
- Shipping label and tracking barcode
Failure to report within 48 hours may affect eligibility for a free replacement or refund.
5. Special Region Policy (Hawaii / Alaska / APO/FPO)
Orders shipped to these regions may include additional shipping surcharges.
- Customer-Initiated Returns: Shipping surcharge is not refundable.
- Unbeatable Tire Responsibility Returns: Shipping surcharge will be refunded.
6. Return Process
Submit a Return Request
Provide order number, reason for return, and photos (if applicable). After review, we will issue a Return Authorization Number (RMA) and instructions.
Send the Tires Back
Package the tires properly. For customer-initiated returns, no separate return shipping fee is charged; only the restocking fee applies.
Inspection & Refund
Refunds are issued 3–7 business days after inspection. If the return fails inspection, a partial refund or return to customer may occur.
7. Installation & Third-Party Service Fees
The following fees are non-refundable under all circumstances:
- Mounting and installation fees
- Balancing fees
- Removal and disposal fees
- Any charges paid to third-party service centers
8. Manufacturer Warranty
Treadwear warranties, structural warranties, and factory defect claims are handled through the tire manufacturer’s warranty program, not through the Unbeatable Tire return process. We assist customers with documentation as needed.